Terms of Service

Divine Transportation LLC (the "Company") provides ground transportation and chauffeur services under the brand Divine Executive Transportation. By booking a reservation, you ("Client" or "Passenger") agree to the following Terms of Service. Please read carefully.

1.Reservations and Payment

1.1Booking. All reservations are confirmed only upon receipt of a valid credit card to be kept on file. By providing your card, you authorize the Company to charge it for the full trip cost, gratuity (if applicable), and any additional fees, damages, or penalties described in these Terms.

1.2Deposit. A non-refundable deposit of 25% of the total trip cost may be required at the time of booking for hourly charters, weddings, special events, and any reservation exceeding 3 hours.

1.3Final Payment. The balance is due at or before the conclusion of service. The Company reserves the right to charge the card on file for any outstanding balance, including additional time, tolls, parking, cleaning fees, and damages.

1.4Accepted Payment. The Company accepts major credit cards. Cash or alternative payment may be accepted at the Company's discretion but does not waive the requirement of a valid card on file.

1.5Gratuity. A driver gratuity of 20% may be added automatically to the final invoice unless otherwise agreed in writing.

2.Cancellation Policy

2.1More than 48 hours before pickup: Cancellation is free of charge.

2.2Within 48 hours of pickup: Client is charged 50% of the total quoted trip cost.

2.3Within 24 hours of pickup: Client is charged 100% of the total quoted trip cost.

2.4Cancellations must be submitted in writing (email or text message) to the Company. Verbal cancellations are not accepted.

3.No-Show Policy

3.1A "no-show" occurs when the Passenger fails to appear at the designated pickup location and does not respond to the chauffeur's attempts to contact them within a reasonable time.

3.2Standard (non-airport) pickups: The chauffeur will wait 15 minutes past the scheduled pickup time before declaring a no-show.

3.3Airport pickups: The chauffeur will wait 30 minutes past the actual flight arrival time (domestic) or 60 minutes (international) before declaring a no-show.

3.4A no-show is charged at 100% of the total quoted trip cost, plus any tolls, parking, and waiting fees incurred.

4.Wait Time and Traffic

4.1Grace Period. A complimentary 10-minute grace period is provided at the scheduled pickup time.

4.2Additional Wait Time. After the grace period, wait time is charged at $2.00 per minute. This applies to both point-to-point (A to B) and pre-booked hourly service, at the Company's discretion based on the nature of the booking.

4.3Traffic and Routing. The Company is not responsible for delays caused by traffic, weather, road closures, accidents, or other conditions beyond its control. The Client acknowledges that additional time incurred due to traffic on point-to-point trips may be billed at the per-minute wait rate.

4.4Extra Stops. Unscheduled stops requested by the Client are billed at $2.00 per minute from the time the vehicle stops until movement resumes.

5.Cleaning Fees

5.1A cleaning fee of $250.00 will be charged to the card on file for any of the following:

• Vomit, bodily fluids, or other biohazards left in the vehicle
• Smoking, vaping, or use of tobacco or cannabis products inside the vehicle (the vehicle is strictly non-smoking)
• Spilled food, drink, or other substances requiring professional detailing

5.2In severe cases requiring the vehicle to be taken out of service, the Client is responsible for the $250 cleaning fee plus lost revenue at the Company's standard hourly rate for the duration the vehicle is unavailable.

6.Damage to Vehicle

6.1The Client is responsible for any damage caused to the vehicle by the Client, their guests, or invitees during the trip. Damage includes but is not limited to: torn upholstery, broken trim or hardware, scratched or stained interior, broken glass, damage to entertainment or climate equipment, and any other repair-related cost.

6.2The Client agrees to pay the full cost of repair or replacement, including parts, labor, and lost revenue during the time the vehicle is out of service.

6.3The Company will provide an itemized invoice supported by receipts and/or photographs upon request.

7.Passenger Conduct

7.1Passengers must conduct themselves in a safe and lawful manner at all times.

7.2The chauffeur reserves the right to terminate the trip without refund if any passenger:

• Engages in illegal activity, including possession or use of illegal substances
• Becomes physically violent, threatening, or verbally abusive toward the chauffeur or other passengers
• Damages or attempts to damage the vehicle
• Refuses to wear a seatbelt or otherwise violates safety requirements
• Exceeds the legal seating capacity of the vehicle

7.3Termination of service under this section results in immediate end of trip at the current location, with no refund and full applicable charges.

8.Alcohol and Age Policy

8.1Consumption of alcoholic beverages inside the vehicle is permitted only when all passengers are 21 years of age or older and able to provide valid government-issued identification upon request.

8.2The Company complies with all federal, state, and local laws regarding alcohol consumption. Service to or consumption by any passenger under 21 is strictly prohibited, regardless of who is hosting or paying for the trip.

8.3The chauffeur reserves the absolute right to refuse service, terminate the trip, or refuse to allow alcohol in the vehicle if there is any reasonable doubt regarding compliance with this policy.

8.4Illegal drugs are strictly prohibited in the vehicle at all times. Violation will result in immediate termination of service and notification of law enforcement at the Company's discretion.

9.Pet Policy

9.1Pets are not permitted in the vehicle unless arranged and approved in writing at the time of booking.

9.2Service animals as defined by the Americans with Disabilities Act (ADA) are always welcome, at no additional charge, and require no advance notice.

9.3Approved non-service pets must be transported in a carrier or restrained appropriately. A $100 surcharge applies.

9.4The Client is responsible for any cleaning or damage charges resulting from pet transport, in addition to the surcharge.

10.Lost and Found

10.1The Company is not responsible for personal items left in the vehicle. Passengers are encouraged to check the vehicle thoroughly before exiting.

10.2Items found by the chauffeur will be logged and held for 30 days. The Company will make a reasonable effort to contact the owner.

10.3Return shipping of recovered items is the responsibility of the Client. A $25 handling fee plus actual shipping cost will be charged for return delivery. Alternatively, items may be retrieved in person by appointment.

10.4Unclaimed items after 30 days may be donated or disposed of at the Company's discretion.

11.Liability and Insurance

11.1The Company maintains commercial automobile liability insurance as required by Massachusetts state law and applicable federal regulations.

11.2The Company's liability is limited to the coverage provided under its commercial insurance policy. The Company is not liable for indirect, incidental, consequential, or punitive damages of any kind.

11.3The Company is not responsible for:

• Delays or missed connections (including flights, cruises, trains, events, or appointments) caused by traffic, weather, mechanical failure, road conditions, or any cause outside the Company's reasonable control
• Loss, theft, or damage to personal property left in or transported by the vehicle
• Acts of God, civil disturbances, government action, or other force majeure events

11.4The Client agrees to indemnify and hold the Company harmless from any claims, damages, or liabilities arising from the Client's or their guests' conduct during the trip.

12.Right to Refuse or Reassign Service

12.1The Company reserves the right to refuse service to any individual at its discretion, including but not limited to passengers who appear intoxicated to a degree that poses a safety risk, who exceed vehicle capacity, or who refuse to comply with these Terms.

12.2In the event of vehicle breakdown, accident, or other unforeseen circumstance, the Company reserves the right to substitute a comparable vehicle or arrange alternative transportation. If no substitute is available, the Client's sole remedy is a refund of amounts paid for the unfulfilled portion of the trip.

13.Children and Car Seats

13.1Massachusetts law requires children under 8 years of age, or under 57 inches in height, to be secured in a federally approved child passenger restraint.

13.2The Client is responsible for providing and installing appropriate child safety seats unless otherwise arranged in writing with the Company in advance.

14.Miscellaneous

14.1Governing Law. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.

14.2Severability. If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

14.3Modification. The Company reserves the right to update these Terms at any time. The version in effect at the time of booking governs the trip.

14.4Entire Agreement. These Terms, together with the booking confirmation, constitute the entire agreement between the Client and the Company.

By booking a reservation with the Company, you acknowledge that you have read, understood, and agreed to these Terms of Service.